Terms of Service

4.1 Account Creation

When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violations of these Terms, fraudulent activity, or any other reason we deem necessary to protect the Services or other users.

4.3 Data Retention After Termination

Upon account termination, your data will be deleted within 90 days, except where retention is required by law. You may request immediate data deletion by contacting support@ownerlens.com.

5.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable local, state, national, or international law or regulation
• Upload or transmit viruses, malware, or any code designed to disrupt, damage, or limit the Services
• Attempt to gain unauthorized access to the Services, other user accounts, or computer systems
• Use the Services to harass, abuse, threaten, or intimidate any person or entity
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Scrape, crawl, or use automated tools to extract data from the Services without permission
• Reverse engineer, decompile, or disassemble any portion of the Services
• Use the Services for any illegal or fraudulent purpose

5.2 Content Restrictions

You agree NOT to upload or transmit:

• Content that is illegal, harmful, threatening, abusive, or defamatory
• Content that infringes on intellectual property rights, privacy, or other rights of third parties
• Sensitive personal information (SSNs, credit card numbers, health records) unless encrypted and compliant with applicable laws
• Content containing viruses, malware, or harmful code
• Spam, unsolicited advertising, or promotional materials unrelated to property management

5.3 Consequences of Violation

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, removal of content, and potential legal action.

6.1 Your Content

"User Content" means any data, documents, text, images, or other materials you upload, submit, or transmit through the Services. You retain all ownership rights to your User Content.

By uploading User Content, you grant OwnerLens a non-exclusive, worldwide, royalty-free license to use, store, process, and analyze your User Content solely for the purpose of providing and improving the Services.

6.2 Our Intellectual Property

The Services, including all software, code, design, text, graphics, logos, and other content provided by OwnerLens, are owned by or licensed to OwnerLens and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or exploit any portion of the Services without our express written permission.

6.3 AI-Generated Insights

Insights, reports, and analyses generated by OwnerLens AI from your User Content are considered derived works. You own the data you provide, but OwnerLens retains rights to the AI models, algorithms, and aggregated anonymized data used to generate insights.

6.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about the Services become the property of OwnerLens. We may use such feedback without compensation or attribution to you.

7.1 Beta Pricing

The private beta is currently free of charge. Beta users will receive 6 months of free Pro tier access after public launch, plus a lifetime 50% discount on any paid plan.

7.2 Future Paid Plans (Post-Launch)

After the public launch (March 2026), paid subscription plans will be available:

• Free Tier: 10 documents, basic property tracking
• Pro Tier ($19-29/month): Unlimited documents, full 109-metric intelligence, AI Copilot
• Portfolio Tier ($49-99/month): Advanced analytics, manager scorecards
• Enterprise Tier ($199-499/month): White-label, API access, dedicated support

7.3 Billing and Refunds

• Subscriptions are billed monthly or annually in advance
• Payment is processed securely through Stripe
• All fees are non-refundable except as required by law
• You may cancel your subscription at any time (access continues until end of billing period)
• We reserve the right to change pricing with 30 days notice

7.4 Taxes

You are responsible for all applicable taxes. We may charge sales tax, VAT, or other taxes based on your location as required by law.

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

11.2 Arbitration Agreement

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for intellectual property violations.

• Arbitration shall be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
• Arbitration shall take place in San Francisco, California
• The arbitrator's decision shall be final and binding
• You waive your right to a jury trial and to participate in class action lawsuits

11.3 Exceptions to Arbitration

Small claims court disputes (under $10,000) may be brought in small claims court instead of arbitration. Either party may also seek temporary restraining orders or preliminary injunctions in court to prevent irreparable harm.

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and OwnerLens regarding the Services.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms to any affiliate or successor without restriction.

12.5 Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, pandemics, labor disputes, or internet service interruptions.