Privacy Policy

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide when registering for the Services, expressing interest in obtaining information about us or our Services, or otherwise contacting us. The personal information we collect may include:

• Contact Information: Email address, first name, last name, phone number, address, city, state, province, ZIP/postal code
• Account Credentials: Username and password
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Property Information: Property addresses, lease documents, financial records, maintenance records, vendor information, tenant information
• Communications: Any information you provide when contacting our support team or communicating through the Services

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, features used
• Location Data: General geographic location derived from IP address (not precise GPS location)
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and hold certain information

2.3 Information from Uploaded Documents

Our Services use Optical Character Recognition (OCR) and Natural Language Processing (NLP) to extract and analyze information from documents you upload, including:

• Lease agreements and terms
• Invoices and financial statements
• Insurance policies
• Tax documents
• Vendor contracts
• Maintenance records
• Banking statements (when connected via Plaid)

2.4 Information from Third-Party Integrations

When you connect third-party services to OwnerLens, we may receive information including:

• Property Management Systems: Data from AppFolio, Buildium, Yardi (rent rolls, work orders, financial data)
• Banking Data: Transaction data, account balances (via Plaid)
• Payment Processors: Transaction confirmations (via Stripe)

3.1 Provide and Improve Services

• Deliver the core features of OwnerLens, including document parsing, alerts, benchmarking, and AI copilot functionality
• Generate reports, dashboards, and intelligence insights
• Monitor and analyze usage patterns to improve user experience
• Develop new features and functionality

3.2 Account Management

• Create and manage your account
• Process payments and billing
• Verify your identity
• Provide customer support

3.3 Communications

• Send service-related emails (account updates, security alerts, technical notices)
• Send marketing communications (if you opt-in) about new features, updates, and offers
• Respond to your inquiries and support requests

3.4 Analytics and Performance

• Use Google Analytics and similar tools to understand how users interact with our Services
• Track conversion rates, retention, and engagement metrics
• Conduct A/B testing to optimize features

3.5 Security and Fraud Prevention

• Detect and prevent fraudulent activity, unauthorized access, and security threats
• Enforce our Terms of Service and other policies
• Comply with legal obligations

3.6 Benchmarking and Aggregated Insights

• Create anonymized, aggregated benchmarks (e.g., average maintenance costs by ZIP code, market rent comparisons)
• These aggregated insights may be shared with users to provide market intelligence, but will never reveal individual user data

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud Hosting: Supabase (database and backend infrastructure)
• AI Processing: OpenAI (for document parsing and AI copilot functionality)
• Payment Processing: Stripe (for billing and subscriptions)
• Banking Integration: Plaid (for secure bank account connections)
• Analytics: Google Analytics (for usage tracking and performance monitoring)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If OwnerLens is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our Services of any change in ownership or use of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, legal proceedings)
• Requests from government authorities
• Protection of our rights, property, or safety, or that of our users or the public
• Enforcement of our Terms of Service

4.4 With Your Consent

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

8.1 General Rights (All Users)

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a structured, commonly used format
• Opt-Out: Unsubscribe from marketing emails (service emails cannot be opted out while using the Services)

8.3 CCPA/CPRA Rights (California Residents)

California residents have the following rights under CCPA (as amended by CPRA):

• Right to Know: What personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information, so no opt-out is needed
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights
• Right to Correct: Request correction of inaccurate personal information

8.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@ownerlens.com
• Contact Page: FAQ Page

We will respond to verifiable requests within 30 days (or 45 days for CCPA/CPRA requests if more time is needed).